Order Cancellation
At Cocomecy Store, we understand that life can be unpredictable, and you may need to cancel an order. Our cancellation policy is designed to provide flexibility while ensuring efficient processing of orders.
How to Cancel an Order
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.
Cancellation Requests
To request a cancellation, please reach out to our customer service team:
- Email: [email protected]
Be sure to include your order number and the reason for cancellation in your request.
Cancellation Timeframe
If you cancel your order within 24 hours of placing it, we will process the cancellation and issue a full refund.
Custom Orders
Please note that custom-made products are non-cancellable once the production process has begun. We encourage you to double-check all details before finalizing your custom order.
Refunds for Canceled Orders
Refunds for canceled orders will be processed within 7-10 business days to the original payment method used at the time of purchase.
Contact Us
If you have any questions about our cancellation policy, please don’t hesitate to reach out:
- Email: [email protected]
- Address: 2210 Holly Springs Pkwy, Holly Springs, GA 30115, USA
Thank you for choosing Cocomecy Store. We appreciate your business and are here to assist you with any concerns!