FAQs

HOW DO I PLACE MY ORDER?
Placing an order at Cocomecy Store is easy! Simply browse our collection, choose your favorite charm style on the product page, and click the “Add To Cart” button. Follow the simple steps to complete your order, and we’ll prepare it for you. You’ll receive a notification once your order is on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to appear in the shipping carrier’s system. In rare cases, a shipping carrier might lose an order. If your tracking number isn’t working after a few days, please reach out to the shipping carrier for assistance.

I NEED HELP WITH A LATE ORDER.
If your order hasn’t arrived within 10 business days for domestic shipments or 20 business days for international shipments, please contact us for prompt support.

PAYMENT

What types of payments do you accept?
We accept Visa, Mastercard, and Paypal for your convenience.

When will my card be charged?
Your card will be charged immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We prioritize your security. At Cocomecy Store, we adhere to the highest industry standards to protect your personal information during checkout. Your credit card information is encrypted using Secure Socket Layer (SSL) technology, ensuring it’s safely transmitted. We only use your credit card details to complete the requested transaction, and your information is not stored afterward.